To keep prices as low as possible, we have a two tiered diagnostic fee
that will be collected upon delivery of an item for service. Most units
have a $50.00 diagnostic fee. While other more complicated units, ones
with HDMI functions or high-end audiophile equipment, have a $80.00
diagnostic fee. This fee is not refundable. It will be
applied to the repair if the customer approves the estimate. If the
estimate is declined the fee will recoup some of our time incurred
during the diagnostic process. It also applies to disposal cost if the
customer does not return to claim their unit. The technician will then
look at the unit on the bench to determine the fault in the unit and
contact the customer with a diagnostic and estimate. If the estimate is
approved the unit will be repaired, heat run tested and the customer
contacted with notification of completion.
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The Audiowright Shop